Quality
Our success at IntegriGuard results from implementing and maintaining a Quality Management
System (QMS) designed to continually improve our performance while addressing the needs of our
customers. Our QMS helps ensure we meet or exceed our customers’ contractual requirements
100% of the time for the quality, performance, timeliness, and cost of the services we provide.
Our commitment to Quality, backed by our solid performance record, ensures quality program
integrity and payment accuracy results to you, our customer.
International Organization for Standardization (ISO)
Since 2003, IntegriGuard has maintained its prestigious certification from ISO-9001:2000, which
ensures continual compliance with the highest quality standards in all work performed.
ISO (International Organization for Standardization) is the world's largest international multi-part
QMS standard that demonstrates an organization's capability and commitment to quality.
The ISO 9001:2000 QMS standard is a well-written document outlining commonly accepted
procedures for the assurance of quality activities and the related QMS in which is based on results,
leadership, customer satisfaction, and planning as well as on internal control of processes related
to quality.
URAC Independent Review Organization
Since April 2005, IntegriGuard has enjoyed URAC full accreditation under
the Independent Review Organization (IRO) Standards.
URAC’s mission is to promote continuous improvement in the quality and
efficiency healthcare delivery by achieving a common understanding of
excellence among purchasers, providers, and patients through the
establishment of standards, programs, of education and communications,
and a process of accreditation.
Core standards, the foundation of URAC accreditation, address several key organizational
functions, including organizational structure, staff qualifications, training and management,
oversight of delegated activities, quality management, and consumer protection.
URAC-IRO standards assure that organizations that perform this service are free from conflicts of
interest, establish qualifications for physician reviewers, address medical necessity and
experimental treatment issues, have reasonable time periods for standard and expedited reviews,
and appeals processes.
An organization with this URAC accreditation strives for a fair and impartial review process that is
of benefit to both patients and physicians with grievances. The National Association of
Independent Review Organizations has issued a position statement urging state and federal
recognition of the URAC standards to promote consistency and fairness for both patients and
employers.
For more information, visit www.urac.org.
Dun and Bradstreet Open Ratings Report
IntegriGuard, LLC Certified as a Top 20% Performer
Omaha, NE- May 31, 2008 – IntegriGuard, LLC has been certified as a Top 20% Performer based
on the Past Performance Evaluation (PPE) survey responses of its reference customers. Customer
references indicate outstanding past performance to Open Ratings during the PPE survey process.
About the Past Performance Evaluation (PPE) Program
Each year, Open Ratings helps thousands of companies secure contracts with large purchasing
organizations such as the GSA by verifying their performance with PPEs. The customer satisfaction
metrics that are evaluated include:
Reliability
Cost
Order accuracy
Delivery/timeliness
Quality
Business relations
Personnel
Customer support
Responsiveness
The PPE score is based on the survey feedback of verified references. The Top 20% rating is
relative to similar companies during the same time period.
To learn more about the Open Ratings Certified PPE program, go to
