Payment accuracy.
Quality
Our commitment to quality,
backed by our solid performance record,
ensures quality program integrity and payment
accuracy results to you,
our customer.
Our success at IntegriGuard results from implementing and maintaining a Quality
Management System (QMS) designed to continually improve our performance while
addressing the needs of our customers. Our QMS helps ensure we meet or exceed our
customers’ contractual requirements 100% of the time for the quality, performance,
timeliness, and cost of the services we provide.
International Organization for Standardization (ISO)
Since 2003, IntegriGuard has maintained its prestigious certification from ISO-9001:2000,
which ensures continual compliance with the highest quality standards in all work performed.
ISO (International Organization for Standardization) is the world's largest international
multi-part QMS standard that demonstrates an organization's capability and commitment
to quality.
The ISO 9001:2000 QMS standard is a well-written document outlining commonly accepted
procedures for the assurance of quality activities and the related QMS in which is based on
results, leadership, customer satisfaction, and planning as well as on internal control of
processes related to quality.
Core standards, the foundation of URAC accreditation,
address several key organizational functions, including
training & management, staff qualifications,
organizational structure, oversight of delegated activities,
quality management, and consumer protection.
Since April 2005, IntegriGuard has enjoyed URAC full accreditation under the Independent
Review Organization (IRO) Standards. URAC’s mission is to promote continuous
improvement in the quality and efficiency of healthcare delivery by achieving a common
understanding of excellence among purchasers, providers, and patients through the
establishment of standards, programs, of education and communications, and a process
of accreditation.
URAC-IRO standards assure that organizations that perform this service are free from
conflicts of interest, establish qualifications for physician reviewers, address medical
necessity and experimental treatment issues, have reasonable time periods for standard
and expedited reviews, and appeals processes.
An organization with this URAC accreditation strives for a fair and impartial review process
that is of benefit to both patients and physicians with grievances. The National Association
of Independent Review Organizations has issued a position statement urging state and
federal recognition of the URAC standards to promote consistency and fairness for both
patients and employers. For more information, visit www.urac.org.
Dun and Bradstreet Open Ratings Report
IntegriGuard, LLC Certified as a Top 20% Performer
Omaha, NE - May 31, 2008 - IntegriGuard, LLC has been certified as a Top 20%
Performer based on the Past Performance Evaluation (PPE) survey responses of its reference
customers. Customer references indicate outstanding past performance to Open Ratings
during the PPE survey process.
About the Past Performance Evaluation Program
Each year, Open Ratings helps thousands of companies secure contracts with large
purchasing organizations, such as GSA, by verifying their performances with PPEs.
Evaluated customer satisfaction metrics are:
-
Reliability
-
Delivery/timeliness
-
Order accuracy
-
Cost
-
Quality
-
Business relations
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Personnel
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Customer support
-
Responsiveness
The PPE score is based on the survey feedback of verified references.
The Top 20% rating is relative to similar companies during the same time period.
