Program integry | Payment accuracy

Quality

Grade

Grade

Our commitment to quality, backed by our solid performance record, ensures quality program integrity and payment accuracy results to you, our customer.

Our success at IntegriGuard results from implementing and maintaining a Quality Management System (QMS) designed to continually improve our performance while addressing the needs of our customers. Our QMS helps ensure we meet or exceed our customers’ contractual requirements 100% of the time for the quality, performance, timeliness, and cost of the services we provide.

International Organization for Standardization (ISO)

Since 2003, IntegriGuard has maintained its prestigious certification from ISO-9001:2000, which ensures continual compliance with the highest quality standards in all work performed. ISO (International Organization for Standardization) is the world’s largest international multi-part QMS standard that demonstrates an organization’s capability and commitment to quality.

The ISO 9001:2000 QMS standard is a well-written document outlining commonly accepted procedures for the assurance of quality activities and the related QMS in which is based on results, leadership, customer satisfaction, and planning as well as on internal control of processes related to quality.

Dun and Bradstreet Open Ratings Report

IntegriGuard, LLC Certified as a Top 20% Performer

Omaha, NE – May 31, 2008 – IntegriGuard, LLC has been certified as a Top 20% Performer based on the Past Performance Evaluation (PPE) survey responses of its reference customers. Customer references indicate outstanding past performance to Open Ratings during the PPE survey process.

About the Past Performance Evaluation Program

Each year, Open Ratings helps thousands of companies secure contracts with large
purchasing organizations, such as GSA, by verifying their performances with PPEs.
Evaluated customer satisfaction metrics are:

  • Reliability
  • Delivery/timeliness
  • Order accuracy
  • Cost
  • Quality
  • Business relations
  • Personnel
  • Customer support
  • Responsiveness

The PPE score is based on the survey feedback of verified references. The Top 20% rating is relative to similar companies during the same time period.